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The free voice assistance service provided by Sberbank - hotline number 8800 - allows you to receive various services, as well as free consultation contact a specialist regarding any problems with your card, account or services.

Main functions of the free hotline from Sberbank

To contact a bank operator, you can use several options:

Use a call from a landline or mobile phone to 8800 555 55 50.
Calling 900 from any operator. Such a call is not charged throughout the Russian Federation. If you use the hotline services from abroad, the call will be charged at current roaming rates.
For calls from abroad, the following service number is available - +7 495 500 55 50. The cost of a minute of conversation depends on the tariff mobile operator. The number is also intended for calls within the country from phones with foreign registration.

Any call begins with listening to the voice menu. To contact a Sberbank employee, you must press “0” on the keyboard. In order to independently perform some actions in automatic mode, you must first connect the secret code.

And the following functions will become available:

Obtaining accurate information about existing bank cards and programs;
Obtaining information about your accounts, movement of funds, loans, payments;
Blocking a plastic card if it is lost or stolen;
Shutdown remote services, for example, Mobile Bank;
Setting up plastic card services before traveling abroad;
Complaint about the operation of the system, employee or branch of Sberbank;
Receiving information about promotions and bonuses;
Suggestions for improving functions and services.

Using Hotline Voice Menu Features

A lot of useful information can be found using this service from Sberbank - hotline number 8800. In automatic mode it has a number of capabilities:

1 - Procedure for blocking a plastic card;
2 - Obtaining information about the funds on the card;
3 - Serving private clients of Sberbank;
4 - Service to companies and organizations;
5 - Information about “Thank you” bonuses;
0 – Forwarding to operator;
9 – Repeat menu options in English.

After selecting the desired section, you are redirected to the desired sub-item. If you are solving private issues, then in the subparagraphs you can find the following:

1 – Information on cards. The informant will introduce us to the possibilities of credit, instant, and salary cards. Here you can also find out information about account replenishment methods and bonuses;
2 – Use of remote services. Presentation of the capabilities of Mobile Banking and Personal Account;
3 – Sberbank loans. The section will introduce the conditions and capabilities of the Sberbank lending system that exist on at the moment shares, procedure for obtaining a loan;
4 – Information about deposits. Will be considered existing proposals and deposit programs;
5 – Money transfers. Opportunities, rules, features, control and receipt of confirmation;
6 – Pension and insurance programs.

As you can see, the possibilities of the voice menu are very extensive. In most cases, they are more than enough to obtain useful information about the work of Sberbank, its products and offers.
To connect with an employee, after listening to the menu functions, you need to press the number “0” and wait for the connection with the operator.

Possibilities of automated data acquisition mode

To expand the capabilities of the hotline, you should obtain an additional security code. It is designed to obtain confidential data. A Sberbank operator can issue a special code; the following information will be required:

Plastic card number;
Security code CVV or CVC2;
Passport details;
Place of registration. The information must match what is entered into the system.

To increase security, the operator has the right to request other data, so it is better to keep your agreement with Sberbank and a plastic card at hand.
After checking the information, the employee asks you to choose a security code consisting of 5 digits. It is entered from the telephone keypad and is not communicated to the operator or other person.
Received security code designed for independent actions with a hotline without the need to communicate with an operator. To do this, you need to dial the toll-free number of the Call Center, wait for the system greeting and enter “22” from the keypad. She will automatically prompt you to dial your plastic card number and a five-digit security code. Each entry must end with a “#” (pound) character. The voice assistance system from Sberbank - number 8800 will provide the following opportunities:

Obtaining information about the account balance;
Obtaining data on the latest monetary transactions using a plastic card;
Ordering and receiving data to log into your Personal Account;
Blocking a stolen or lost card.

To unlock the card, you will need the help of an operator. A Sberbank employee will definitely request the card number and a five-digit security code. This type of protection speeds up the procedure.

You can contact Sberbank specialists in various ways, for example, in person at any bank branch or through hotline. In addition, Sberbank specialists are on duty in special groups social networks. They can advise on various issues that arise, advise, accept a complaint or suggestion.

Situations when you urgently need to contact Sberbank Business Online technical support for legal entities, and the contact center phone number is unknown, are extremely unpleasant, but not uncommon. And sometimes the consultants working in the support service are unable to provide the required assistance. That is why entrepreneurs need to know all possible options for action if unexpected difficulties arise.

IN similar situations Often every moment counts, so there is no point in delaying and waiting for difficulties to disappear on their own. It is necessary to act actively, find out the causes of the trouble that has arisen and look for options to get out of the difficult situation. A the best way To sort out the problems is to contact technical support. It will be especially easy to get help for those who know about all the features and nuances of this Sberbank service.

Various situations require different actions and approaches, which is why the bank offers corporate clients several ways to get help. In 2019, businessmen can take advantage of:

advice and support via hotline;
feedback service on the official website of the financial institution;
personal visit to the nearest bank branch.

Each of these options has its own positive and negative aspects. Sometimes one of the approaches turns out to be ineffective and does not bring desired result. Then you have to use a different option.

So, restore access to personal account if it is blocked, you can only go to the nearest branch and write a corresponding application, and it is easier and more convenient to consult about the specifics of one of the virtual services over the phone.

Sberbank Business Online hotline – telephone number for legal entities. persons

The easiest way to get full support is to call the Sberbank Business Online contact center (technical support), the help desk phone number (88005555777) can be found on the official website of the financial institution in the business section. Additionally, the appropriate number can be found in the previously concluded service agreement.

Entrepreneurs who decide to call should prepare in advance a service agreement and documents that will help consultants identify the identity of the caller. This is required to ensure the security of personal data and provide high-quality, comprehensive assistance.

Callers at toll free phone(all numbers on 8800 are toll-free) please note that each conversation is mandatory is recorded. This is necessary to check the quality of service if the client still has complaints against the specialist who served him.

Visit the official website

Having understood the features of a call to technical support, you need to take a closer look at the feedback on the official portal of the credit institution.

To use the help of a specialist, users will need to go to the site, switch to the tab for corporate clients and click on “feedback”. After which the entrepreneur will see a page with a list of sections. Each of them is associated with a certain type difficulties:

opening an account and its subsequent maintenance;
lending and borrowing;
self-collection;
remote maintenance;
payments, transfers and various financial transactions;
other difficulties and difficulties.

Having chosen a suitable topic, all that remains is to write down a question, describing the current situation in detail, and provide contact information by filling out all the proposed fields in a small form.

Additionally, you can see a list of frequently asked questions, the link to which is located just above the feedback form. Perhaps the easiest way to solve the problem has already been indicated there.

Useful information

For those who don't want to listen background information during a call to the Sberbank Business Online support service, is able to significantly reduce the waiting time by immediately switching to receiving information on the right question. To do this, you will need to call 88005555777 and, without waiting for the list to be listed, possible options, press a button that will allow you to switch to listening to suitable information. Callers can choose:

1 information about lending programs or bank account reservations;
2 listen to a description of the main financial products for legal entities. persons;
3 get help in using the remote maintenance service;
6 clarify the information of Sberbank operators (information about blocked accounts, transactions, current contracts);
9 immediately contact a specific bank branch or employee;
0 get support on steel issues.

Corporate customer support

Sberbank's support service is able to advise clients facing difficulties on almost any issue. But to get useful information during a call to the contact center, you will need to inform the operators personal information, which will allow you to identify the caller. The entrepreneur must indicate the name of the organization and TIN, his own surname, current account number, exact passport data and one of the last transactions performed. Otherwise, he will only be able to listen to information general related to the services provided by the bank and new financial products.

You can get useful information from your bank in different ways. One option is to contact the department in person. But it is not always possible to allocate time for such a trip. We have to search remote methods communication. This is especially true if you lose bank card or problems with payments. Also, sometimes emergency situations arise with loans or credit cards. In this case, calling the hotline will help.

But not everyone knows how to call Sberbank from a mobile phone for free. Although almost every user has this opportunity.

Where to find the number

Current phone numbers are always on bank cards. They are shown in bold on back side plastic. Also on the site pages this information is located in the middle at the top of the screen.

Main telephone numbers

To contact the Sberbank call center operator, users mobile phones you can dial 900. This service number is easy to remember and can also be entered into your phone directory for a quick call.

Dialing scheme to Sberbank

Subscribers of mobile operators MTS, Beeline or Megafon when making intranet roaming calls or in their region will not pay for calls to this number. For other operators, you need to check with the hotline of cellular companies.

There is a phone that you can call from anywhere mobile number for free:

For a call from Russia to this number, subscribers of any network will not be debited. Even landline phone users do not pay for this call.

It happens that even multi-channel numbers are busy, since there are peak hours for dialing the hotline. In this case, you can use an additional toll-free number:

If you call the Sberbank operator, the automatic service will answer first. She will provide a list of items by which she has sorted voice information. If you need to communicate with a real operator, you can make a request from any menu item by pressing the number “0”. When a free employee becomes available, you will be automatically connected to an operator.

Basic questions to help clients

Information about new banking products, services and how to obtain them is provided by telephone. You can also find out about the location of the nearest company branches and get advice on connecting to Internet banking or Mobile Banking.

The call center specialists will configure the card before traveling abroad for safe use or, on the contrary, will help to block a lost card. Company employees will also provide advice on other issues related to Sberbank.