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Why is cable TV not working? Provider Volya Broadband Ukrainian - “There is rather no Internet than there is”

Provider VOLIA: what is the strength of the leader of telecommunication services?

It's good to be friends with the leader. In the telecommunications services market of Ukraine, the provider VOLIA sets the tone. This is confirmed by almost 2 million television and Internet subscribers. And new users are added every day. Why do they prefer VOLEA, although there are now many television and Internet providers on the market? Here are the most valid reasons for choosing the services of the VOLIA provider in Kyiv and other cities:

1. High-quality and varied content. Already traditionally carefully selected TV channels, films and shows. From the world's best producers - famous television families and film studios. They know VOLIA as an honest and strong partner and willingly trust her.

2. Own film channels of the VOLIA CINE+ group. Not a single Ukrainian can afford this. cable provider. The channels are filled with a precise focus on the needs of the Ukrainian viewer.

3. Advanced technology. The VOLIA provider has already taught Ukrainians that entertainment programs should be modern and of high quality. The picture on the screen is HD quality, the Internet speed is such that it is convenient to download and watch “heavy” files. Therefore, the company continues to constantly invest in the development of its networks, equipment and services.

4. Affordable price. All tariffs are developed so that the service is affordable and rich in content. And for the most economical ones, it is proposed to take two services at once: television and the Internet. It has been proven that it is more profitable. Save 50% on payment. And it’s more convenient to use one provider.

What's in the provider's basket?

VOLIA offers telecommunications services for every taste and need. In first place, of course, is cable television. Although every day more demand on the Internet. This is the company's second service. The popular Interactive Television has completely changed consumer habits. This service was created by the provider for those consumers who do not have the VOLI cable network in their apartment, but want to watch TV programs in super quality. A special set-top box plus access to the Internet - and everything is in order, have fun. And also in the basket of the VOLIA provider - comprehensive service: “TV + Internet”, the demand for which is growing.

Where does VOLIA work?

Most subscribers receive the services of the provider in Kyiv. But the company’s presence map almost completely coincides with the map of Ukraine. Dnieper and Lviv, Zaporozhye and Chernivtsi, Kharkov and Khmelnitsky, Vinnitsa and Lutsk - a total of 34 cities in the country. At the same time, Interactive TV can be watched anywhere in the country where there is Internet access of at least 10 Mbit/s.

Subscribers of one of the largest providers, Volya, do not have Internet access. The company's call center also does not work - after an automatic response about technical problems, the subscriber is disconnected.

“For technical reasons we cannot answer you. The problems will be resolved soon,” the company’s answering machine replies.

From the company's services to at the moment Only Volya TV, which provides TV services, operates. The company's clients report this on social networks. There is also no information on the company's social accounts. Users are reporting that the mobile app is also not working.

According to some data, the Internet access of the Volya company does not work throughout Ukraine. At the same time, some users report that they have no problems with access, the failure is observed only in Kyiv.

The Volya company reported that an accident occurred, and at the moment specialists are identifying the causes and working to eliminate them.

“Today, December 12 at 17.40 in Kyiv, interruptions in access to the Internet service began. We are making every effort to restore services. In the near future, technical specialists will know the cause of the accident. Unfortunately, the company’s call center and corporate resources are also not available for communication at the moment. We will inform you using social networks. We apologize for the temporary inconvenience."

Updated: Later, the company confirmed the fact of an external attack on the network, which led to interruptions in access to the Internet service in Kyiv, and also removed the company’s call center and corporate resource from access.

Updated: As of 23:51, Monday, December 12, ASGs have been restored at the addresses of Lesya Ukrainka, Ivan Franko, Antonov, Lepse, Melnikova, Syretskaya, Malinovsky, Raduzhnaya, Lesnoy, Davydova, Vasilikovskaya, Verbitsky, Vossoedeneniya, Vedenskaya, Sosninykh, Dobrokhotova , Uzhviy, Kikvidze and Mayakovsky.

Updated: As of 01:21, Tuesday, December 13, two more ASGs of Dreiser and Revutsky, Degtyarevskaya and Yakub Kolas have been restored in the process of restoration.

Internet provider Volya provides access to global network on Ethernet and DOCSIS technologies. Available method connection depends on the area in which the subscriber’s home is located. When connecting via twisted pair, you can use a regular router or connect the cable directly to the computer. To work via DOCSIS you will need a special cable modem provided for rent by your provider.

Connection via cable modem

The DOCSIS standard involves the use of coaxial cable to connect subscribers to the network. The same cable is used to transmit a television signal. This technology does not have widespread on the territory of the CIS countries. Its use by Volya is due to the fact that the provider already had a wide television network at the time of introducing Internet access services.

Connecting to the Volya Internet in most cases is done through an Arris Touchstone CM820A/S cable modem. The initial setup of the equipment is carried out by a technician, but if you need to connect yourself, you can use the instructions on the provider’s website. To establish a connection, you must complete the following steps:

  1. Connect the coaxial cable to the appropriate connector on the modem.
  2. Insert standard network cable into the Ethernet connector.
  3. Plug the other end of the Ethernet cable into your computer or router.
  4. Specify the network settings on the end device.

How to connect Internet Volya via Ethernet

The procedure for connecting to the network via an Ethernet cable is the same as for most other Internet providers. The company lays twisted pair cables into the subscriber's premises (house, apartment or office). The end of the cable is crimped and an 8P8C connector is installed on it, which is suitable for connecting to any device with a network connector. The most commonly used devices are:

  • Computer;
  • Laptop;
  • Smart TV;
  • Network Attached Storage (NAS).

The main disadvantages of this scheme are the lack local network and the simultaneous ability to access the Internet from several computers. These difficulties are eliminated if you use a router. In this case, the cable from the Volya company is inserted into the “Internet” port on the router. Other home devices are connected via Wi-Fi (if the router is equipped with a radio module) or through LAN ports. As a rule, routers have four such inputs, their standard location is on the rear panel.

Important tip! Connecting and disconnecting cables should be done with the router turned off. Apply power only when all wired equipment is already connected.

Training video: Setting up the Internet and Wi-Fi network Volya

Setting the MAC Address

Volya's network is organized in relation to the MAC address of subscribers' end equipment. Therefore, when replacing it, you will need to enter a new address into the provider’s settings or change it yourself on the network device. If you use an Ethernet cable for the connection, you can change the MAC without leaving your home. All you need to do is log in personal account, open the item “My settings -> Equipment” and enter a new value.

You can also change the MAC on the router or computer itself to match the one that was originally used. For example, in devices from the manufacturer TP-Link, this action is performed using the “MAC Address Clone” link in the “Network” menu. Enter the address in the “WAN MAC address” field and click the “Save” button.