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Is it possible to return an item to Incity? Incity shares

JSC "Fashionable Continent" in its own and partner stores offers customers a varied discount program. The company's managers have developed a special cumulative bonus system, Incity, which will help the company's regular customers significantly save their savings. Information about Incity discounts and promotions can be found from the store seller or on the official website of the Incity online store.

In order for the bonus system to start working, you must start participating in the Incity loyalty program and register an Incity card. First you need to make a purchase at an Incity outlet.

The sales consultant will ask you to fill out a registration form, enter the data into the database and issue an “Incity club card”. Now, with each subsequent purchase, a certain number of points (% of the purchase amount) will be credited to the card. One bonus is equal to 1 ruble. Subsequently, 50% of the cost of products purchased at Incity retail outlets can be paid with points credited to the card.

Additional points are also awarded for willingness to provide personal information, participation in “questionnaires,” and activity in events held by the company. Special discounts are offered for birthdays. The number of accrued bonuses can be checked on the Incity card.

The only condition for purchasing an Incity bonus card is that you are 18 years old.

The Incity club discount card is also a pass to events that the company holds for loyalty program participants.

How to find out how many bonuses are on the Incity card?

The Incity club card balance is determined in two ways:

Via cashier's check
In your personal account of the Internet resource Incity

The accrual and withdrawal of bonuses is registered in a cash receipt, which is issued at the checkout of a specialized brand store. You can also find out the bonuses on the card on the official Incity Internet resource after registration.

To have access to your Incity personal account, you need to go through a few simple steps to register on the site.

Enter your full name, phone number, Email (e-mail), personal password in the registration field and click the “Registration” button

After completing these simple steps, your personal account will open in the Incity online store, through which you will be able to buy Incity products, order delivery to your home address, check your Incity card balance, etc.

To check the balance of your Incity club card, you need to link it to your personal account in the Incity online store. To do this, enter the 13-digit code, which is indicated under the barcode of the card, and press the “Link” button.

After this, the “Bonus Points” menu will be available, where you can check the savings and promotions on the Incity card.

In your personal account, you can check your Incity card by card number and check bonuses by barcode.

Information on the card balance in the Incity online resource is updated after each new purchase.

Promotions in the Incity store

Current coupons and promotional codes 2019

Discount coupons can be purchased both from Incity sales consultants and via the Internet.

The easiest way to get a promotional code for a discount is to subscribe to the Incity news feed. In this case, you receive a one-time discount of 500 rubles when purchasing goods in the amount of 2500 rubles or more. To do this, on the main page of the Incity website you need to enter your email address (e-mail) and click the “get promo code” button

After this, you will receive registration data by email, which you will need to provide when purchasing Incity products for the first time.

50% promotion on skirts and blouses

Promotion 5=3

Promotion 4 for the price of 2

20% discount with Incity coupon

Free pareo promotion

Promotion 5=3 DESEO

Promotion 3 for the price of 2

Since the Fashion Continent company associates itself primarily with youth fashion, it periodically provides quite significant discounts to students. To apply for such a discount, you just need to present your student ID.

For the convenience of customers, the company has developed a simplified mechanism for returning Incity goods. Products purchased at a retail chain can be returned within 14 days. If the purchase was made in the Incity online store, then returns can be made within 30 days.

Products purchased on the Incity website can be returned in two ways:

Russian Post
Returning goods to the store

It should be remembered that when returning goods, you must know the order number, have an identification document with you, as well as receipts issued when purchasing the goods.

Promotions and discounts in Incity are valid for a certain amount of time, are constantly updated, and one is replaced by another. Therefore, “keeping your finger on the pulse”, you can easily purchase the new thing you like at the best price.

Payment made in cash, upon receipt of the order or with a bank card on the website through the Sberbank authorization server using Bank credit cards.

The site supports 128-bit encryption. The confidentiality of the reported personal information is ensured by Sberbank of Russia OJSC. The entered information will not be provided to third parties except in cases provided for by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of Visa Int payment systems. and MasterCard Europe Sprl.

At the time of receiving your order, you must personally:
- Check the integrity of the product packaging (Check the presence of an invoice for the goods in the package. Acceptance/return of goods is carried out in accordance with the invoice)
- Check that the delivered goods correspond to what you ordered
- Make sure the quality of the purchased product
- Keep the invoice for 30 days (in case of return)
- If there are no complaints at the time of receiving the goods, pay the cost of the goods and delivery services and confirm with your signature on the order form that you have no complaints about the assortment, quantity, appearance, or configuration of the goods.

Claims regarding color, quantity and size after payment for goods not accepted!

To avoid misunderstandings regarding the color of the ordered product, please note that the actual colors of the products may differ from the colors and shades on the website, depending on the color rendering of your monitor.

To avoid misunderstandings regarding the size of the ordered product, we ask you to carefully read the generally accepted standards in the Size Chart section.

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s delivery costs, no later than ten days from the date the consumer submits the corresponding demand.

Return of goods

The most important thing in shopping is that it be enjoyable. We understand that the products you choose do not always reflect your expectations, which is why the online store has created simplified procedure for returning goods through the INCITY retail chain. If it is more convenient for you, it is also possible to make a return using the services of the Russian Post. You have 30 days to return the item. The return of goods of inadequate quality is provided in the event that you were delivered a product with a manufacturing defect, a hidden defect was discovered during operation, or the delivered item does not correspond to what you ordered.

Dear customers, we cannot accept returned item if there is any indication that it is already was used.

Application promo code And discounts in the INCITY online store

Dear customers, please note that only one discount coupon can be used when placing one order.

To use a coupon, you must enter it in a special field when placing an order.

online stores:

If in 2019 you wondered whether it is possible to return an item back to the Incity store and get a refund, read the article and find out in what cases it is possible to return an item and how to do it.

Important!

Please pay attention to the following:

This article discusses the possibility of returning only a new product that was purchased in the Incity offline store; if the product was purchased in an online store, then read;
a product of poor quality (defective), if the breakdown was not your fault, you can almost always return it within 10 years from the date of purchase;
if the purchased product is large, there are specifics when returning it, which can be found at;
Many goods are sold remotely; with this method of sale there are significant features when returning - Article on.

So, you purchased, but now you want to return the product to the Incity store and need to return it. Now you need to decide on the following.

The product you purchased turned out to be of poor quality for a variety of reasons, for example:

factory defects of goods (breakage as a result of manufacturing defects, poorly functioning goods);
defective coating - the paint has burst or cracked, there has been a scratch;
individual parts and elements are faulty;
defects of a different nature that do not allow the use of the product to the extent necessary, etc.

The purchased product is in good working order, but you did not like it due to any characteristics, For example:

did not like the color of the product, its shape or dimensions;
not satisfied with its design or the design of individual elements;
its size, color or configuration, etc. did not fit.

In addition, you should determine whether the purchased product is included in any of the following lists:

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

In addition, you can use the search on our website for a specific product, there is probably an article about it, or seek free legal advice.

Return of quality goods - non-refundable

Return of low-quality goods - technically complex

whether 15 days have passed since the goods were delivered to you;

Important!

Low-quality goods are technically complex goods and special rules apply when returning them.

Return of goods with defects within 15 days from the date of delivery

Important!

The type of defect and its significance in this case does not matter - you have the right to return the product with any defects that arose through no fault of yours, if 15 days have not yet passed from the date of delivery and the warranty period has not expired.

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

The period for returning the goods in this case is during the warranty period | .

Refund period

The refund period for goods of inadequate quality for which the warranty period has not expired is 10 days from the date of submission of the claim | .

to the store Incity | ;

general passport ();

Important!

Thus, the circumstances of the occurrence of deficiencies prove | .

The costs of returning the goods are borne by the Incity seller (authorized person) | .

Step 3 | Product examination

Important!

Step 4 | Going to court

Step 6 | Receiving money

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

If any deficiencies are discovered, you have the right to:

Important!

the disadvantage is ;

Period during which you can return the product

Refund period

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

to the store Incity | ;
an authorized organization or an authorized individual entrepreneur– persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality | .

In addition, you can return goods of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

general passport ();
contract for the purchase and sale of goods (if any);
sales or cash receipt, non-cash payment receipt, other document certifying the fact and terms of purchase.

Important!

The absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of goods in this case is not a basis for refusal to satisfy requests for a refund | .

Who proves the circumstances of the occurrence of defects?

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

If the product has a warranty period, the Incity store (authorized person) is responsible for defects in the product unless it proves that they arose:

after transfer of the goods to the consumer;
due to consumer violation of the rules for use, storage or transportation of goods, actions of third parties or force majeure.

Algorithm of actions in the case when the Incity store (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

In most cases, in order to return the product back to the Incity store (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check for obvious defective goods on the spot and immediately return your money.

If this does not happen, go to Step 2.

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Return of low-quality goods

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product.

The costs of returning the goods are borne by the Incity store (authorized person) | .

Step 4 | Receiving money for low-quality goods

When receiving money, please consider the following:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Algorithm of actions in the case when the Incity store (authorized person) does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

Incity store (authorized person) has the right

Step 3 | Product examination

If, after checking the quality of the product, the Incity store (authorized person) believes that the consumer is the cause of the defects in the product, then he (the Incity store) is obliged to conduct an examination of the product. Detailed information about the examination can be found on our website.

The period for conducting the examination is 10 days from the date of presentation of the request.
The examination is carried out at the expense of the seller (other authorized person).
The consumer has the right to be present during the examination.

If the consumer does not agree with the expert conclusion, he has the right to challenge it in court.

Important!

if, as a result of the examination of the product, it is established that its defects arose due to circumstances for which the Incity store (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of conducting the examination, as well as the associated costs of storing and transporting the goods | .

Step 4 | Going to court

If the Incity seller (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.

Step 5 | Enforcement of a court decision

If the official Incity store (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts;
send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Receiving money

When receiving money out of court, the following should be considered:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

In the event of a refund of the amount paid for the goods in court:

the amount of recovery is established in a court decision;
the period and procedure for return are regulated by the legislation on enforcement proceedings.

Step 7 | Return of low-quality goods

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product if it was not provided earlier.

The costs of returning the goods are borne by the Incity store (authorized person) | .

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

If any deficiencies are discovered, you have the right to:

Important!

The type of defect and its significance in this case is of decisive importance - you have the right to return the goods only in the following cases | :

the disadvantage is ;
deadlines for eliminating deficiencies were violated;
it was impossible to use the product during each year of the warranty period for a total of more than thirty days due to the repeated elimination of its various defects.

Period during which you can return the product

Refund period

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

In addition, you can return goods of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

Who proves the circumstances of the occurrence of defects?

Algorithm of actions in the case when the Incity store (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Return of low-quality goods

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product.

Legislation is rapidly becoming outdated, and each situation is individual. Save your time and money - call the numbers below, or contact the online consultant in the lower right corner.↘️

It's fast and effective! 👇👇👇Around the clock and free!

IMPORTANT! A free consultation does not oblige you to anything!

The costs of returning the goods are borne by the Incity store (authorized person) | .

Step 4 | Receiving money for low-quality goods

When receiving money, please consider the following:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the official Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 2 | Product quality check

Incity store (authorized person) has the right check the quality of the product. Quality control is carried out according to the rules set out in, in which you will find more detailed information.

The period for quality control is 10 days from the date of submission of the request.
Quality control is carried out at the expense of the seller (other authorized person).
The consumer has the right to participate in checking the quality of the product.

Step 3 | Product examination

If the Incity store (authorized person) believes that the cause of defects in the goods is the consumer, then the consumer is obliged to conduct an examination of the goods in order to establish that the defects of the goods arose before it was transferred to the consumer or for reasons that arose before that moment | .

Important!

If the examination establishes that the defects of the goods arose before its transfer to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | .

Detailed information about the examination can be found on our website.

Step 4 | Going to court

If the Incity store (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.

Step 5 | Enforcement of a court decision

If the Incity store (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts;
send the writ of execution to the bank in which the seller (authorized person) has an account.

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product.

The costs of returning the goods are borne by the Incity store (authorized person) | .

Step 7 | Receiving money

When receiving money out of court, the following should be considered:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

In the event of a refund of the amount paid for the goods in court:

the amount of recovery is established in a court decision;
the period and procedure for return are regulated by the legislation on enforcement proceedings.

Return of goods after 2 years from the date of purchase

You can return a product after 2 years from the date of purchase if the following conditions are met.

Period during which you can return the product

Deadline for returning goods in the case under consideration | :

during the service life established for the product;
within 10 years from the date of transfer of the goods – If the service life is not established.

Refund period

The refund period for goods of inadequate quality after 2 years from the date of purchase is 10 days from the date of filing the claim | .

Who can make a claim?

A refund request can be made:

to the manufacturer- manufacturer of goods for sale to consumers | ;
an authorized organization or an authorized individual entrepreneur- persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality | ;
importer– an organization that imports goods for their subsequent sale on the territory of the Russian Federation | .

Documents you need to have with you when making a claim

Who proves the circumstances of the occurrence of defects?

The burden of proof lies with the consumer; he must prove that the defects of the product arose before it was transferred to the consumer or for reasons that arose before that moment | .

Algorithm of actions in the case when an authorized person agrees to a refund

Step 1 |negotiations with an authorized person

The first step is to contact an authorized person with an explanation of the reason for the defect and a proposal to repair the product.

Not very often, but it happens that an authorized person agrees to return the money even after a request for repairs.

Step 2 | Filing a claim (application) to an authorized person for free elimination of product defects

Step 4 | Return of low-quality goods

Step 5 | Receiving money for low-quality goods

When receiving money, please consider the following:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Algorithm of actions in case an authorized person does not agree to a refund

Step 1 | Filing a claim (application) to an authorized person for free elimination of product defects

Step 2 | Product examination

If an authorized person believes that the cause of defects in the goods is the consumer, the consumer is obliged to conduct an examination of the goods in order to establish that the defects of the goods arose before it was transferred to the consumer or for reasons that arose before that moment.

Step 3 | Filing a claim (application) for the return of the paid amount

Step 4 | Going to court

Step 5 | Enforcement of a court decision

If the Incity seller (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts;
send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Return of low-quality goods

When filing a claim for a refund of the amount of money paid, you are required to return the goods.

Step 7 | Receiving money for low-quality goods

When receiving money out of court, the following should be considered:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

In the event of a refund of the amount paid for the goods in court:

the amount of recovery is established in a court decision;
the period and procedure for return are regulated by the legislation on enforcement proceedings.

Return of low-quality goods - etc.

The following circumstances are of fundamental importance when returning goods:

is there a warranty for the product?
if the warranty period is established, whether it has expired;
whether a service life has been established for the product;
If the service life is set, whether it has expired.

Returning goods with defects during the warranty period

If any deficiencies are discovered, you have the right to:

Important!

The type of defect and its significance in this case does not matter - you have the right to return the product with any defects that arose through no fault of yours, if the warranty period has not yet expired.

Period during which you can return the product

The period for returning the goods in this case is during the warranty period | .

Refund period

The refund period for goods of inadequate quality for which the warranty period has not expired is 10 days from the date of submission of the claim | .

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

to the store Incity | ;
an authorized organization or an authorized individual entrepreneur– persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality | .

In addition, you can return goods of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

general passport ();
contract for the purchase and sale of goods (if any);
sales or cash receipt, non-cash payment receipt, other document certifying the fact and terms of purchase.

Important!

The absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of goods in this case is not a basis for refusal to satisfy requests for a refund | .

Who proves the circumstances of the occurrence of defects?

If the product has a warranty period, the Incity store (authorized person) is responsible for defects in the product unless it proves that they arose:

after transfer of the goods to the consumer;
due to consumer violation of the rules for use, storage or transportation of goods, actions of third parties or force majeure.

Thus, the circumstances of the occurrence of defects are proven by the Incity store (authorized person) | .

Algorithm of actions in the case when the Incity store (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

If this does not happen, go to Step 2.

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Return of low-quality goods

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product.

The costs of returning the goods are borne by the Incity store (authorized person) | .

Step 4 | Receiving money for low-quality goods

When receiving money, please consider the following:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Algorithm of actions in the case when the Incity store (authorized person) does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Product examination

If, after checking the quality of the product, the Incity store (authorized person) believes that the consumer is the cause of the defects in the product, then he (the official Incity store) is obliged to conduct an examination of the product. Detailed information about the examination can be found on our website.

The period for conducting the examination is 10 days from the date of presentation of the request.
The examination is carried out at the expense of the seller (other authorized person).
The consumer has the right to be present during the examination.

If the consumer does not agree with the expert conclusion, he has the right to challenge it in court.

Important!

Step 4 | Going to court

Step 5 | Enforcement of a court decision

If the Incity store (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts;
send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Receiving money

When receiving money out of court, the following should be considered:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

In the event of a refund of the amount paid for the goods in court:

the amount of recovery is established in a court decision;
the period and procedure for return are regulated by the legislation on enforcement proceedings.

Step 7 | Return of low-quality goods

The costs of returning the goods are borne by the Incity store (authorized person) | .

Return of defective goods after the expiration of the warranty period (including when the warranty was not established), but within 2 years from the date of purchase

You can return the product even if the warranty period has already expired or has not been established.

If any deficiencies are discovered, you have the right to:

Important!

The type of defect and its significance in this case does not matter - you have the right to return the product with any defects that arose before the goods were transferred to the consumer or for reasons that arose before that moment.

Period during which you can return the product

The period for returning the goods in this case is 2 years from the date of delivery | .

Refund period

The refund period for goods of inadequate quality for which the warranty period has expired (or if the warranty has not been established) is 10 days from the date of submission of the claim | .

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

to the store Incity | .
an authorized organization or an authorized individual entrepreneur– persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality | .

In addition, you can return goods of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

Who proves the circumstances of the occurrence of defects?

The burden of proof lies with the consumer; he must prove that the defects of the product arose before it was transferred to the consumer or for reasons that arose before that moment | And .

Algorithm of actions in the case when the Incity store (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

The first step is to contact the store where you purchased the product or any other official representative with an explanation of the reason for the defect and an offer for a refund.

Not very often, but it happens that the Incity store (authorized person) in this case agrees to return the money even after a verbal request.

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Return of low-quality goods

If you refuse to fulfill the contract for the purchase and sale of goods, the Incity store (authorized person) has the right to demand that you return the faulty product.

The costs of returning the goods are borne by the Incity store (authorized person) | .

Step 4 | Receiving money for low-quality goods

When receiving money, please consider the following:

The refund period is 10 days from the date of submission of the claim | ;
when returning the amount paid to the buyer, the Incity store (authorized person) does not have the right to deduct from it the amount by which the value of the goods has decreased due to full or partial use of the goods, loss of marketability or similar circumstances | ;
the buyer has the right to demand compensation for the difference between the price of the goods at the time of purchase and the price at the time of return | ;
if the product was purchased through a consumer credit (loan), the Incity store is obliged to return the amount of money paid to the consumer, as well as reimburse the interest and other payments paid by the consumer under the consumer credit (loan) agreement | .

Algorithm of actions in the case when the store does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 2 | Product quality check

The period for quality control is 10 days from the date of submission of the request.
Quality control is carried out at the expense of the seller (other authorized person).
The consumer has the right to participate in checking the quality of the product.

If the Incity store (authorized person) does not wish to perform a quality check, proceed to Step 3.

Step 3 | Product examination