Work schedule of a social worker at the social services department. Social worker

Angina

Full name ward

Home address
telephone

Category
and benefits

Form of service provision
(b/p, 25%, 100%)

Visiting days

Relatives details

If someone's strength has left,
There is no need to look for the guilty here.
Those who were healthy in the past have become powerless.
It is human duty to help them!

Yes, in this difficult world
life lovers still survive

Caring for elderly lonely people is an important part of the activities of social services. There are many helpless elderly people living in our village, and caring for them falls on the fragile shoulders of social workers from the home social services department.
The profession of a social worker has been and remains in demand in rural areas. She is one of the most humane and respected.

Getting some water into the house is better than sitting around being bored and wasting time.

Social workers are people with a high sense of responsibility, giving spiritual strength and energy, who have such qualities as kindness, endurance, patience, compassion, tact. He must possess not only pedagogical skills, but also psychological knowledge, help overcome everyday difficulties, understand the characteristics of the character and behavior of older people - this is difficult, but necessary for this profession. Such character traits as firmness, perseverance, and determination are very important for a social worker in order to bear a heavy load of worries.

Social worker is my calling. I always dreamed of working with people and in 2001 my dream came true. I knew that the work was not easy. Not high wages, difficult clients and working conditions did not stop me. The very first days were the most difficult, due to inexperience in communicating with older people, ignorance of their character traits, inability to listen carefully, sympathize, and support with words. Listening to the advice of colleagues, observing their work, drawing the necessary information from methodological literature, I gradually gained experience, which helped me in my work. I was once again convinced that helping those who cannot cope with their problems on their own due to loneliness is MINE.

At first glance, my work is not original. But I always try to find and do something that will bring joy to a person, lift their spirits, and instill hope. I think that you just need to do your work from the heart, conscientiously. The main thing for all of us, without exception, is to look at older people without irritation or superiority. They know and can do more than we do. We just have to learn to see older people as full and unique individuals.

With all my heart open
I hasten to help the grandmothers
I am a social worker in every home. protection
And in each there is an affectionate daughter.

I serve five grandmothers who are over 80 years old, I regularly visit them, relieving them of forced loneliness. Like all employees, I deliver food from the store, medicines from pharmacies, call a doctor to your home, arrange and pay utility bills at the post office. Water, firewood, floors, dishes, cooking - all this is on the shoulders of the social worker. I am not limited to providing social services within the scope of my duties; I also fulfill their other requests and instructions. I try to keep clear and concise records: I keep visit diaries on time, submit monthly reports on the work done.

We are not afraid of any work, because our concern is about our grandmothers.

The work of a social worker in rural areas has its own specifics. Difficulties arise in providing some services: after all, in order to buy the necessary medicines or products, get advice from public organizations, and recalculate utility bills, the social worker has to travel to the city by transport, which creates certain difficulties. And still, in a village, unlike a city, working is much more interesting. There are people of a different character here.

I try to get my charges out into the air, we work together in the garden, sing songs, and sunbathe. And how happy the grandmothers are when I wash them in the bathhouse, wash them, and make tea! I listen attentively to stories about their youth, first love, children, about the war, about the difficult post-war years, in a word about life. Social work is unthinkable without the ability to listen and compassion.

While all possible work continues

For example: Granny Tonya doesn’t see well, but she still helped me pick cherries for jam. Time passed quickly during conversations: they picked cherries and discussed the news from Tersinsk. Grandma Tonya doesn’t stand aside in winter either, she also picks up a shovel, together we clear the snow from the yard, here there is fresh air, physical activity, and communication.

Pensioners are in greater need of communication. Perhaps even more than in material assistance. Therefore, we need to arrange these meetings more often. Due to her physical condition, Nina Nikolaevna does not see her friends very often, so I try to organize these meetings at her home. I’ll call her friends, set a time to meet, buy sweets for tea. What do they not talk about... These gatherings end late in the evening with indescribable delight, with a charge of energy, with a good mood and expectations of the next meeting.

Joint trips to the store with Antonina Yakovlevna and Alexandra Fedorovna are a tradition, small, but ours. It would seem that it would be easier for me to perform these services myself, but then they would be deprived of additional communication and physical activity. As long as feasible work continues, youth continues in old age.

My grandmothers no longer take part in ceremonial rallies, laying wreaths at the monument on May 9, on the Day of the Elderly due to their age and physical condition. It is very important to surround with care and attention those who forged victory at the front and in the rear. All my old ladies are home front workers. Every year I organize holidays for them at home, set the tables, congratulate them, pamper my charges on these holidays with “delicacies” - fruits, cakes, candies.

To introduce something unusual requires a creative approach. It's interesting how we celebrate birthdays. I congratulate the birthday girl, bring gifts, over a cup of tea we remember how we spent the past year, and outline plans for the future.

Before the New Year, I go to them as the Snow Maiden or Father Frost. How nice it is to see happy faces, hear jokes and cheerful laughter!

A trusting relationship similar to friendship arose between me and my grandmothers. This year, with the help of my grandmothers (they helped me write the words to the song), I took second place in the Volsky district in the “Social Worker 2007” competition. Thanks to them for their help and support!

I am diligent at work and love my grandmothers, and they give me their smile

Entering old age, people retain the same needs and desires as in middle age, and in every possible way resist any intentions to exclude them from society. Every person should be prepared for the fact that one day they will grow old. But, as a rule, at the same age as my charges, they are already a little unkempt, a little slow, a little capricious, a little touchy. Everyone needs to be treated more tolerantly, everyone needs an individual approach. Some value listening skills, others value speaking skills, and others want you to do your work silently. I try to accept people as they are.

I know one thing: professional knowledge is necessary for successful work. A real social worker must have deep knowledge in the field of human sciences: psychology, pedagogy, law, sociology. Therefore, in 2006, I entered the Russian State University of Social Sciences to become a social worker. work. When I'm in Saratov for a session, I really miss my grandmothers. Sometimes I call and inquire about their health.

I hope that as a student I will acquire the real qualities of a social worker: the ability to think logically, competence, outlook, personal charm. And now we need to rely more on the help of our colleagues.
Many thanks to the head of our department, O. V. Zhilyutova. At any time, she will prompt, advise, and help get out of any situation.

Our team follows a special path:
In the slush, in the heat and in the cold, and in the blizzard
Along with the products, the heart carries,
To distribute the warmth bit by bit.
Social work inspires, raises tone, gives strength.
HERE!

Every year on Social Worker’s Day, our team relaxes on the banks of the Volga: we swim, sunbathe, play outdoor games, and discuss work issues. On sanitary days we work to improve the village. Time proves that there are no random people in the social service. Our team is cohesive, friendly, reliable, and cheerful.

All women are kind and strong.
How much my heart wants to say about you!
You are all divine and beautiful.
We need to write songs about you more often.

Bringing people joy from communication and care is great happiness. My charges are looking forward to my arrival, because these are lonely old people and for them I am the only thread connecting them with the surrounding reality.

“You come to us more often” -
Old people ask for this.

A social worker is a profession that plays a big role in modern society. It is no secret that the country's population is aging, and the material level and, for the most part, health status do not allow older people to live actively. Sometimes circumstances are such that the only person who connects an elderly person with the outside world is the person representing the social service. In fact, it is thanks to this service that older people who have no one to rely on in life have the opportunity to communicate, purchase food and medicine, and necessary hygiene and household items.

It is good when a social worker has an education or higher professional education, but, unfortunately, at present, people who have no professional training at all are involved in serving elderly citizens and disabled people. To perform this work, many spiritual qualities are required, and people most often come to this profession at the call of their hearts.

A social worker must have a perfect knowledge of state laws, regulations and regulations on social services for people with disabilities and citizens. He must also impeccably follow the internal labor rules and job descriptions. Guided by labor protection rules and basic safety rules, sanitation and fire safety standards, a social service worker can provide all possible assistance at the place of residence of his wards. It is very important that this is done not only without causing discomfort or irritation on the part of the elderly person, but also competently.

In his work, a social worker uses special knowledge, for example, the basics of psychology of older people. In addition, he must know the basics of emergency first aid.

The responsibilities of a social worker are primarily to identify among the population of the area allocated to them disabled people and elderly citizens who cannot independently do housework and are in dire need of service. Workers in this field constantly conduct surveys among the elderly, pensioners and disabled people in the territory entrusted to them, explaining to them their rights, which they can count on.

The duties of the social worker include paperwork, as well as contact with the relatives of the wards and the attending physician. He must maintain confidentiality in relation to his wards, arrange for financial assistance that is due by law to disabled people and pensioners. If necessary, he must take prescriptions from the clinic for medications at preferential prices, which is provided for this category of citizens. This is also part of his direct responsibilities.

The social worker is eagerly awaited, because often he is the only assistant in the house. He buys groceries and brings checks, monitors their health and says kind words to them on weekdays and holidays.

His responsibilities include maintaining reporting documents. Report your disability in advance, as this will allow you to find a replacement for the duration of your illness. We must not forget that this is an almost irreplaceable position - a social worker. His responsibilities are not limited to this; he takes an active part in the lives of his wards. Caring people who have chosen this profession completely manage the household for incapacitated people, replacing relatives who are absent or far away and cannot help their loved ones every day. They will lovingly prepare or heat up food, brew aromatic tea and help make the bed, and this is so important for a lonely person who is impatiently waiting for the call to ring and a social worker to come. His responsibilities include ensuring that there is water in the homes of their wards, and, of course, warmth. If problems arise, they can contact the housing and communal services department and resolve issues on behalf of the person they are entrusted with looking after.

In addition, they hand over things for washing, dry cleaning and deliver them back, pay for writing letters at the request of pensioners, and bring newspapers and magazines. They are also faithful companions when organizing and can accompany an elderly person to events that the authorities organize specifically for this category of citizens.

Services for wards are carried out according to the work schedule (visits to wards), which indicates the days of visits to the ward and the time of service (according to the list or calculation of the services provided).

Working hours

social worker _____________________________________

(Full name)

Services are provided in accordance with the concluded agreement for the provision of (paid or free) services and the annex to the agreement (calculation of payment or list of services provided).

The social worker records all services provided in his journal (the ward’s signature confirms the receipt of these services) and the ward’s journal (the social worker’s signature confirms the execution of these services).

The social worker’s journal is a document reflecting the content of the social worker’s activities in accordance with the regulatory documents of the department. This journal contains information about the work performed in accordance with the list of services provided and is the basic document for summing up the work done for the current period. A record of services provided, as well as monetary payments, are recorded on the day of the visit and secured by the client’s signature.

Social worker's journal (sample design)

On the first page we enter information about the wards (recommended in the form of a table).

The following pages contain information about the work performed:

Date

Types of services provided in accordance with the list (calculation) of services provided

03/01/2012

1. Conversation. 2. Purchase of food products and home delivery: - milk - 29 rubles. - bread - 18 rub. I took 50 rubles for shopping, spent 47 rubles, returned 3 rubles in change. If you have a receipt confirming the purchase, you must paste it and sign it: I bought products in the amount of 47 rubles. according to the check. 3. Helped with cooking (cooked buckwheat porridge). 4. Provided sanitary and hygienic services (change of bed linen, underwear, diaper change, washing, wiping, cutting nails, etc.). 5. Cleaned (vacuumed, dusted, washed the floor, etc.). 6. Paid utilities. I took 2500 rubles for payment. Paid for: SVR - 223 rubles. Housing office - 622 rub. Phone - 384 rub. BGRES - 1061 rub. 2500 rub. – 2290 rub. = 210 rub. - cash balance. We leave them to pay for electricity. 7. Help with paperwork (I took a receipt confirming the purchase of diapers, took it to social insurance and wrote an application for a refund). Or: applied for a subsidy (collected a package of necessary documents ( clarify the documents taken from the ward) and handed it over to the subsidies department). _________(the signature of the ward is required)

At the end of the current month the following are submitted to the head of the department:

Report on the quantity and types of services provided;

Certificates of completed work, filled out in accordance with the lists and calculations of the services provided, supported by the client’s signature;

Advance report on travel documents;

Data in the client’s card (we enter additional services received by the client).

Report

for services provided at home to elderly and disabled citizens

for________________20_____ department______________________________

	Social services	total services	pensioners	disabled people
	Purchase and home delivery of food products (hot lunches)
	Assistance in preparing food from customer products
	Purchase and home delivery of essential industrial goods
	Assistance in providing fuel
	Water delivery
	Assistance in organizing residential cleaning
	Assistance in paying for housing and utilities
	Assistance in organizing work on a personal plot
	Assistance in providing books, magazines, newspapers
	Assistance in cultural events, walks
	Assisting with writing letters and reading letters and newspapers
	Organization of funeral services (if the deceased clients do not have relatives or their unwillingness to take care of the burial)
	Assistance in organizing the provision of services by trade, public utilities and everyday life enterprises. services, communications and other services. services to the population
	Total:
Social and medical services, including:
	Assistance in conducting a medical and social examination (accompaniment to the doctor and back)
	Assistance in providing medicines according to doctors’ conclusions (purchase and delivery of medicines, issuing prescriptions)
	Performing medical procedures as prescribed by a doctor
	Providing emergency medical care (calling a doctor to your home, accompanying served citizens to health care institutions, delivering tests, visiting in case of hospitalization).
	Health monitoring (measurement of body temperature, blood pressure)
	Assistance in providing technical means of care and rehabilitation, obtaining prosthetic, orthopedic and hearing care
	Total:
	Providing sanitary and hygienic procedures, conducting partial toilets
Social and psychological services:
	Providing psychological assistance, including conversations and communication
Social and legal services
	Help with paperwork
	Assisting the population of all categories and groups in obtaining the required benefits, allowances and other payments in accordance with current legislation
	Assistance in obtaining a medical insurance policy
	Receiving pensions, benefits, and other social benefits by proxy
	Consulting on social and legal issues
	Total:
	Total services provided
	Including: paid services
	free services
Total number of people served (currently)
Total people served (served + accepted) people
Persons served on a paid basis
Including: partial payment per person
full payment per person
Total visits:
Removed from service
Accepted from service

Social worker______________________________

Social worker documentation
Services for wards are carried out according to the work schedule (visits to wards), which indicates the days of visits to the ward and the time of service (according to the list or calculation of the services provided).
Working hours
social worker _____________________________________

(Full name)

№	Full name served	Days of the week and visiting times
№	Full name served	Monday	Tuesday	Wednesday	Thursday	Friday
1.	Komarova N.P.	8.00-9.00		8.00-9.30		8.00-9.00
2.	Peidan A.A.	9.30-10.30		10.00-11.30		9.30-10.30
3.	Savchenko T.I.		8.00-9.00		8.00-10.00

Services are provided in accordance with the concluded agreement for the provision of (paid or free) services and the annex to the agreement (calculation of payment or list of services provided).

Social worker's journal (sample design)

On the first page we enter information about the wards (recommended in the form of a table).

The following pages contain information about the work performed:

Date

Types of services provided in accordance with the list (calculation) of services provided

03/01/2012

Conversation.
Purchase of food products and home delivery:

- milk - 29 rub.

Bread - 18 rub.

I took 50 rubles for shopping, spent 47 rubles, returned 3 rubles in change. If you have a receipt confirming the purchase, you need to stick it and sign it: I bought products in the amount of 47 rubles. according to the check.

Helped with cooking (cooked buckwheat porridge).
Provided sanitary and hygienic services (change of bed linen, underwear, diaper change, washing, wiping, cutting nails, etc.).
Carried out cleaning (vacuumed, dusted, washed the floor, etc.).
Paid utilities. I took 2500 rubles for payment.

Paid for:

SVR - 223 rub.

Housing office - 622 rub.

Phone - 384 rub.

BGRES - 1061 rub.

2500 rub. – 2290 rub. = 210 rub. - cash balance. We leave them to pay for electricity.

Help with paperwork (I took a receipt confirming the purchase of diapers, took it to social security and wrote an application for a refund).

Or: applied for a subsidy (collected a package of necessary documents ( clarify the documents taken from the ward) and handed it over to the subsidies department).
_________(the signature of the ward is required)